Order Process

How we work

It’s ok, we understand that placing an order for personalised promotional merchandise can be daunting. Between the huge range of products, the very specific requirements of print graphics, and the fear that it won’t arrive in time for your event… there is plenty for you to worry about, which is why at One Branded, we make the whole process as pain free as possible.

There are 5 easy steps to ordering promotional goods from One Branded:

• Look Around
  Browse our website or catalogue and take a look at the thousands of items we have to offer. Hopefully inspiration will strike, or you’ll see the thing you’ve always wanted straight away – but if not, if the choices are too overwhelming, don’t panic. That’s what our team is here for. We’ll guide you through the options and let you see the products in real life if you need to, until you’ve narrowed down your ideas.
• Ask Us
  Tell us what you are interested in and we’ll create a quote for you. The PDF quote you receive will contain all of the information you need – from delivery to set up charges – all in black and white to make it simple for you to make a choice.
• Say Yes
  Once we’ve all agreed on the plan, you give us the green light and off we go! We send you an order confirmation to reiterate everything we’ve agreed to provide you with, and anything you need to give us, and then the magic starts…
• Open the door
  When your order has been dispatched, you will receive an email confirming when you can expect it. Then open the door and take that lovely One Branded parcel from the courier.
• Shout about it!
  We know you’ll love your goods and you’ll want to shout about them – and we encourage it! Please review us on Trust Pilot, and maybe even post a little photo or two on the social media channel of your choice and tag us in it. We’d really appreciate the shout out, and we’ll happily share your amazing photos on our own channels.

That’s it – no really, that’s all there is to it. If you need help, get in touch and we’ll be more than happy to answer any questions you have.